Delivery & Returns

ORDERS, SHIPPING & DELIVERY

Once your order has been placed, we will send you a confirmation email to validate your order and ensure all details are correct. If anything is incorrect please contact us immediately at info@lula-ru.com. Delivery usually takes between 3-5 days. If you have any special requirements please let us know via email. 

How much is UK Delivery?

UK standard delivery is £5.00.

How much is International Delivery?

Europe delivery – £9.00

United Arab Emirates - £9.00

Rest of the world – £15.00

PLEASE NOTE: Our offices close on weekends and bank holidays, so orders are not processed until the next working day.

Lula-Ru is not responsible for any customs charges or local taxes on your shipment. Please familiarise yourself with your country’s regulations before placing your order.

RETURNS & EXCHANGES

We take great pride in our quality and check every detail before sending it to you, however, if the item you received is faulty or you are not happy with it please e-mail info@lula-ru.com quoting your name, order number and details of the product received. We will then advise on how to proceed. You have 14 days from receipt of the item to return it or request an exchange.

Please note that the product must be returned unused, with sanitary stickers intact and original packaging and tags in place. Refunds will not be accepted if the garment is not in its original condition.

We do not cover the costs of items being returned and advise you obtain proof of posting to ensure a safe and happy transit back to our customer care department. We do not accept liability for items that are lost or damaged in transit.